MLHCP (PLACOHM) is committed to protecting the personal and organizational information entrusted to us by member organizations, partners, and visitors. This policy describes exactly what we collect, why, who we share it with, and how long we keep it.
1. Information We Collect
We only collect information you provide through the platform’s forms, plus basic usage statistics:
- Contact form: Your name, organization type and name, email address, subject, and message.
- Membership application: Organization details (name, NUIT, address, provinces, districts, sectors, description), contact person details, and supporting documents (registration certificate, organization profile, reference letter).
- Member directory: Organizational profile information of approved members (name, type, sectors, provinces, organizational email and phone, logo), which is displayed publicly on this site.
- Due diligence submissions (partner agencies): Agency name and type, respondent name and email, and due diligence assessments of member organizations (eligibility, risk rating, funding details, conditions).
- Due diligence self-reports (member organizations): Respondent name, email and role, the organization’s due diligence status with UN/INGO agencies, and supporting documents.
- Usage data: Aggregate page-view statistics used to understand how the site is used.
2. How We Use Your Information
- To process and verify membership applications.
- To maintain the public Member Directory.
- To coordinate due diligence information between member organizations and UN/INGO partner agencies — the core purpose of the DD portal.
- To respond to inquiries submitted through the contact form.
- To share news, events, and platform information.
- To maintain and improve the platform.
3. Data Sharing
We never sell personal data. We share information only as follows:
- Public directory: Approved members’ organizational profiles (not personal contact details of individuals) are published on this website.
- Due diligence coordination: Due diligence information is shared between member organizations and the relevant UN/INGO partner agencies, with consent given at submission and under data sharing agreements that limit use and onward sharing.
- Legal requirements: We may disclose data where required by law or to protect the safety of platform users.
4. Data Retention
We keep data only as long as needed:
| Data | Retention period |
|---|---|
| Contact form messages | Up to 24 months |
| Rejected or withdrawn membership applications and their documents | 12 months after the decision |
| Member organization records | While the organization is a member of the platform |
| Due diligence records and documents | While the organization is an active member; reviewed annually |
| Usage statistics | Up to 12 months |
5. Data Security
Data is encrypted in transit and at rest. Access to personal data is restricted by role-based permissions and database-level row security. Uploaded documents are stored in private storage and are only accessible to authorized staff through time-limited links. If a data breach affects your information, we will notify affected organizations within 72 hours of discovery.
6. Your Rights
You may at any time request:
- Access to the information we hold about you or your organization.
- Correction of inaccurate information.
- Deletion of your information, subject to legal and coordination obligations.
- Withdrawal of consent previously given.
To exercise these rights, contact us at the address below. We respond within 30 days.
7. Changes to This Policy
We will post any changes on this page and update the date above. Material changes affecting due diligence data will be communicated to member organizations directly.
Contact Us
Questions or requests about this policy: info@placohm.co.mz